Press Information Bureau
Government of India
Indian Railways relaxes Refund Rules for PRS counter generated tickets
Move to avoid over crowding at Railway Stations in view of COVID 19 and practice social distancing
All rules for e-ticket remain same as passenger does not need to come to Station for refund of ticket
This relaxation is for journey period from 21st March - 21st June 2020
New Delhi, 21st March 2020
In order to further facilitate rail passengers in availing facility of refund of tickets along with ensuring avoidance of crowded places and practice social distancing. Indian Railways further relaxes Refund Rules for PRS counter generated tickets as a special case.
All rules for e-ticket remain same as passenger does not need to come to Station for refund of ticket.
This relaxation is for 3 months journey period i.e from 21st March - 21st June 2020.
Relaxation in the Refund Rules for PRS counter generated tickets are as follows:
For trains cancelled by Railways for journey period 21 March - 21 June 2020, refund across counter can be taken on submission of ticket upto 3 (three) months from date of journey. (Instead of extant rule of 3 days/ 72 hours excluding day of journey)
When train is NOT cancelled but Passenger does not want to perform journey.
PASSENGERS HAVE BEEN ADVISED TO AVAIL THE FACILITY AND AVOID COMING TO RAILWAY STATIONS IN ORDER TO CHECK THE SPREAD OF THE VIRUS.
Indian Railways has once again reiterated that all passengers are advised not to panic and stay calm. Passengers are advised to avoid non essential travel and sudden crowding of trains or the refund counters which will only raise possibility of spread of the Corona virus.